Posting Guidelines

1st December 2017

These posting guidelines are subject to change without notice, from time to time at our sole discretion. Please read them carefully as we reserve the right to remove reviews or other content, remove or lock listings, and deactivate member accounts.


Basic Dos and Don'ts

  • Be detailed and objective
  • Write clearly using accurate grammar and spelling
  • Don't abuse, attack or threaten anyone
  • Don't post personal details such as names, phone numbers or email addresses
  • Don't swear
  • Don't use Caps Lock

In Depth

  • Advertising
  • Affiliation to the listing
  • External links
  • Fake negative reviews
  • Fake positive reviews
  • Incentivised consumer reviews
  • Intolerance and vilification
  • Irrelevant content
  • Legal threats policy
  • Owning multiple accounts
  • Overly positive, marketing-speak reviews
  • Personal reprisals against staff or business owners
  • Pointless posting sprees

Advertising

Don't post advertising in your reviews, comments, etc. This includes viral advertising, links, promotions, etc. Product recommendations are acceptable depending on the context. Our content team has the final say in ambiguous cases.


Affiliation to the listing

Don't review a unit if you are affiliated with or were affiliated with it in the past. This includes past or present employees, family and friends of employees. Please read our fake submissions policy and don't risk your listing being penalised.


External links

Don't post external links that are irrelevant or lead to unsafe/offensive websites.


Fake negative reviews

If you have evidence that a negative review for your unit is fake, please report it and provide as much evidence as you can to support your claims.


We take a zero tolerance approach to competitors submitting negative reviews on other businesses and have very sophisticated tools in identifying such fake reviews. We reserve the right to take any or all of the following actions:

  • Placing a large notice on the listing notifying users of fake reviews
  • Removing access to the Brand Management platform
  • Locking your listing to any future submissions.

Fake positive reviews

If it becomes evident to TravelDialysisReview that a user has been posting fake reviews for their listing(s), we reserve the right to take any or all of the following actions:

  • Editing or deleting the review
  • Removing access to the TravelDialysis
  • Locking your listing to any future submissions.

Incentivised consumer reviews

Incentives should only be offered in exchange for reviews of your unit (its products or services) if:

  • Incentives are offered equally to consumers likely to be complementary and consumers likely to be critical, and positive and negative reviews are treated the same
  • The reviewer is expressly told that the incentive is available whether the review is positive or negative
  • The incentive is prominently disclosed to users who rely on affected reviews.

Intolerance and vilification

Don't post content that contains intolerance or vilification of other people's race, culture, sexuality, beliefs, physical or mental conditions, gender, religion, age, etc.


Irrelevant content

In reviewing a dialysis unit, be detailed about your experience with the unit as opposed to commenting on the people.

Comments should be related to the review you are posting and answers should be informative and be relevant to the criteria you are answering.


Irrelevant content

Removal Requests

We consider reasoned and polite requests regarding content removal. If you believe a review or other content should be removed for breaching our Posting Guidelines, infringing or violating someone’s rights or otherwise violating the law, you should report this by clicking on the flag icon under the posts. Be detailed and factual as to why you think the content needs to be removed. The more evidence you provide, the easier it is for us to make a decision. Although we won't be able to reply to every request, rest assured that we investigate every one of them.

Threatening requests

We take a zero tolerance approach to threatening requests sent to TravelDialysisReview and reserve the right to take any or all of the following actions:

  • Editing or deleting the review
  • Removing access to the TravelDialysisReview platform
  • Locking your listing to any future submissions
  • Publicising the legal threats and associated correspondence on your listing.

Multiple accounts

Don't create multiple accounts. You can update your email address in your account settings. If you can't login into your account, use the forgot your password tool.


Overly positive marketing-speak reviews

Don't post reviews with overly positive or "marketing-speak" writing styles. Our content mediators the final say on what is considered to be marketing-speak.


Personal attacks

Don't post personal attacks, threats or insults directed at other people. There is also no need to respond to personal attacks in a similar manner as your account may be removed too. Instead, report the content or the member using the site's flag icons at the bottom right-hand corner of posts.


Personal reprisals against staff or business owners

Don't post personal reprisals against staff or unit operators. If your listing has been affected by a personal vendetta you should report the review to our content team using the flag icon and provide as much evidence as you can.


Pointless posting sprees

There is no reason to flood TravelDialysisReview with multiple comments, questions or answers that add no value to the discussion. We reserve the right to remove your content in bulk and ban your account.


Review verification and requests for additional information

Our mediators may run checks at their discretion to confirm if a reviewer has actually used the unit they are reviewing. As part of these efforts, some members will need to provide additional information to confirm that they have actually been a customer of the unit they are reviewing. This information is kept confidential as per our Privacy Policy.